What are your normal business hours?

- We have customer service available Monday - Friday from 7:30 am CST - 5:00 pm CST. Please call 708-588-8400 or email customerservice@sweetenersupply for assistance

After-hours emergencies please call 708-368-0836

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​​Do you export any of your products outside of the United States?

- Yes, we do export our Ridgeland Cellulose Fiber and Ridgeland Anti-Cake Blends to Canada, Mexico, Asia, Central America & South America

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What food safety and quality certifications do you have?

- We are GFSI compliant with FSSC 22000 and kosher certified by the Chicago Rabbinical Council. Our participation in SMETA Ethical Audits underscores our commitment to quality and ethical practices

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What geographic regions does Sweetener Supply serve?

- With manufacturing facilities in Illinois, Indiana, Nevada, North Carolina, and Wisconsin we are a national supplier 

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I require technical help and troubleshooting with my formula, does Sweetener Supply offer assistance?

- Yes! We have food scientists on staff who can assist with your needs via phone, email or on site at your facility

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Your name is Sweetener Supply, but you produce dietary fiber and anti-cake solutions?

- A very common question and while we do have a strong focus on sweeteners as our name suggests, we are also an industry leader in the manufacturing of cellulose fibers and anti-caking solutions for the cheese industries. We have two (2) manufacturing sites dedicated to these products

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What type of sugars do you offer?

- Sweetener Supply provide a variety of nutritive sugars including those derived from both sugar beets and sugar cane as well as corn sweeteners & honey

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Do you have a list of products and pack sizes that you offer?

- Current customers reach out to your sales representative to speak about all of the products we offer. Prospestive customer please email sales@sweetenersupply.com and we would be happy to follow up

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What are your standard payment terms?

- With approved credit our standard terms are Net 20 days from date of invoice. We can also accept credit card payment with a processing fee added. 

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Do you require pick up and delivery appointments at your facilities?

- Yes, all of our facilities require appointments for pick up and deliveries. Please email appts@sweetenersupply.com to request a date and time

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