What are your normal business hours?

We have customer service available Monday - Friday from 7:30 am CST - 5:00 pm CST. Please call 708-588-8400 or email customerservice@sweetenersupply for assistance

After-hours emergencies please call 708-368-0836

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​​Do you export any of your products outside of the United States?

Yes, we do export our Ridgeland Cellulose Fiber and Ridgeland Anti-Cake Blends to Canada, Mexico, Asia, Central America & South America

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What food safety and quality certifications do you have?

We are GFSI compliant with FSSC 22000 and kosher certified by the Chicago Rabbinical Council. Our participation in SMETA Ethical Audits underscores our commitment to quality and ethical practices

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What geographic regions does Sweetener Supply serve?

With manufacturing facilities in Illinois, Indiana, Nevada, North Carolina, Wisconsin and coming soon to Montana, we are a national supplier

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I require technical help and troubleshooting with my formula, does Sweetener Supply offer assistance?

Yes! We have food scientists on staff who can assist with your needs via phone, email or on site at your facility

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Your name is Sweetener Supply, but you produce dietary fiber and anti-cake solutions?

A very common question and while we do have a strong focus on sweeteners as our name suggests, we are also an industry leader in the manufacturing of cellulose fibers and anti-caking solutions for the cheese industries. We have two (2) manufacturing sites dedicated to these products

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What type of sugars do you offer?

Sweetener Supply provide a variety of nutritive sugars including those derived from both sugar beets and sugar cane as well as corn sweeteners & honey

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Do you have a list of products and pack sizes that you offer?

Current customers reach out to your sales representative to speak about all of the products we offer. Interested in learning more, please email sales@sweetenersupply.com and we would be happy to follow up quickly

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What are your standard payment terms?

With approved credit our standard terms are Net 20 days from date of invoice. We can also accept credit card payment with a small processing fee added. 

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Do you require pick up and delivery appointments at your facilities?

Yes, all of our facilities require appointments for pick up and deliveries. Please email appts@sweetenersupply.com to request a date and time

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